Rentroo is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services, including integrations with third-party tools such as Meta (Facebook) Pixel, Google Ads, Google Analytics, and Google Calendar.

1. Information We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Address
• Driver’s licence copy
• Passport copy
• Bank account details (for bond refunds)
• Calendar scheduling data (if Google Calendar is connected)
• Payment and transaction details
• IP address and geolocation data
• Browsing behavior and website interactions (via cookies and tracking tools)

2. How We Use Your Information

We use your information to:

• Process car rental bookings and verify driver identity
• Manage contracts and bond refunds
• Provide and improve our services
• Enable calendar synchronization when authorized
• Send service updates, confirmations, and customer support
• Improve our website and marketing through analytics and advertising tools
• Comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver personalized ads through platforms such as Meta (Facebook) and Google. You can manage or disable cookies through your browser settings. To opt out of personalized ads, visit Facebook Ad Preferences or Google Ads Settings.

4. Google Calendar Integration

If you choose to connect your Google Calendar, we will request your consent to access calendar data. This information is used only to provide scheduling features and is not shared or stored beyond what is necessary for the service.

5. Google Services

We use Google Ads and Google Analytics to understand visitor behavior and improve our advertising. These services may collect information like your IP address, device type, pages visited, and interaction with our website. Data collected may be used to display personalized ads across Google and its partner networks. You can manage your preferences at https://adssettings.google.com.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

• With trusted service providers under strict confidentiality agreements
• To comply with legal obligations or protect our rights
• To facilitate services such as payment processing, analytics, or document storage
• With insurance or identity verification partners when necessary for your booking

7. Data Security

We apply technical and organizational safeguards to protect your information, including encrypted data transmission and secure storage. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

In accordance with the Australian Privacy Act 1988, you have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Object to or restrict certain processing activities
• Request data portability
• File a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy as needed. Significant changes will be posted here with an updated effective date.

11. Contact Details

For questions and/or comments about our Privacy Policy or how we handle your data, please contact us: M LINGNER & M PAZ ALVES 33B Almurta Way, Nollamara WA 6061 Australia Website: https://rentroo.com.au E-mail: contact@rentroo.com.au Phone: +61 457 031 069 Last updated: 7 June 2025